A Safe Respite 

Your well-being at the heart of our actions   

At Nordik Spa-Nature, the well-being of our guests and the community is fundamental to us. Following the recent announcement made by the Government of Quebec, please note that our thermotherapy facilities (saunas, pools and relaxation areas), as well as the restaurants, will be closed starting October 11th while our region remains a red zone.

The current situation brings its share of challenges, whether for our loved ones, our partners or various companies in the region. It requires boldness, resourcefulness, and sharp reflexes. Over the last few months, we have had to swiftly find solutions to offer our visitors an environment that allows them to relax while ensuring the safety of everyone, guests and employees alike. If we have succeeded in doing so, it is thanks to you. Together, we will once again join forces and continue moving forward.

Nevertheless, it is with enthusiasm and relief that we announce that our massage therapy and care services will continue to be available to you. We consider these services to be essential to everyone’s physical and mental wellbeing, especially during this trying period. You can now book a fully secure online massage therapy session.

COVID-19: Frequently Asked Questions  

We’re here to answer your questions in this unprecedented time

 

We understand that our guests will have questions about the spa experience and what steps we’re taking to support you in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page or our full list of preventative measures.  

View all frequently asked questions

 

Currently, we take reservations for massages and body treatments only. As our other services become available, we will update this page with relevant information.   

If you have booked the spa experience, we will automatically cancel this service, linked to your reservation, at no charge.    

In the next few weeks, you will receive from us a gift certificate for the value of the cancelled service, as a credit for your next visit. You will be able to apply it to any of the spa’s services at any time, with no expiration date.   

This credit will be sent to the email address you provided when you made your reservation.  

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.   

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.   

For more information, read our full list of preventative measures.   

Yes, as you walk through our interior areas.

The Quebec Government requires that a mask or a full-face piece be worn in enclosed or partially covered public spaces, and/or if the area does not permit physical distancing.

First of all, please bring your own mask and wear it when you arrive at the spa. Our receptionists will remind you that it is required to wear it when walking within the spa and the enclosed areas on-site.

  • Wearing a mask is required for all guests during a massage/body care (except for face care).
  • It is also required to wear a mask when walking within the spa, such as in hallways and changing rooms, and where physical distancing is not possible.
  • In saunas, relaxation areas, gazebos or yurts, and in our food service areas, we ask that you wear the mask until you are seated on a bench or seat. These are arranged or identified in order to maintain recommended distancing. You will be permitted to remove your mask once you are comfortably seated. It will have to be replaced when leaving the area.

The mask or full-face piece should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.

Reservations are required and can be made online or by phone (1 866 5753700). We will no longer be allowing walk-ins in an effort to control the number of people on site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.   

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

  • Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
  • Have travelled outside the country in the last 14 days 
  • Are waiting for the results of a COVID-19 test 
  • Have been in contact with a confirmed case of COVID-19 in the past 14 days 

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind.   

Given the current circumstances, we’ve relaxed our cancellation policy, so you have more time to make changes to your reservation. You can now modify your reservation up until the day before your visit by getting in touch with our customer service centre through live chat on our website or by phone. For more information, read our conditions of sale.   

We encourage all our guests to review the following web pages to prepare for their visit to the spa:   

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

  • To help us maintain physical distancing measures on site, please arrive a maximum of 15 minutes early for your appointment. Guests who arrive more than 15 minutes early will kindly be asked to wait in the parking lot.  
  • You will be greeted by an attendant upon arrival who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.   
  • We reserve the right to refuse entry to guests exhibiting symptoms of any kind 
  • Once you complete the screening processyou will be asked to wash your hands thoroughly and carefully
  • All guests will be required to wear a mask during their massage/body care (except for face treatments). This will be provided to you during check-in.
  • For gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.
  • To learn more, read our full list of preventative measures.   

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 10am and 6pm every day of the week.  

Please note that our customer service centre is experiencing an above average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you.   

We recommend that you try using the live chat application on our website for a timely answer. Email remains a valid point of contact for non-urgent matters. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial page

A perfect day of relaxation and a perfect massage in the nature hut.
— Kyla Michelle —

Enhance your self-care routine  

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

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