Troubles Behind

The complete spa experience is available! 

• Baths 
• Saunas 
• Källa
• Indoor and outdoor rest areas  
• Restaurants (patios and dining rooms) 
• Massage therapy 
• Body care treatments  

Simply click here to make a reservation.  

Our business hours are as follow:   

• Sunday to Thursday from 8:30 a.m. to 11 p.m.   
• Friday & Saturday from 8:30 a.m. to midnight   

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.   

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.   

For more information, read our full list of preventative measures.   

Yes, please bring your own mask and wear it when you arrive at the spa. At the reception desk, we will provide you with a free procedural mask. This mask must be worn during your visit.

The Government of Quebec requires that a mask or a full-face piece be worn in public spaces, and/or if the area does not permit physical distancing.

Our receptionists will remind you that it is required to wear it when walking within the spa and on-site.

• Wearing a mask is required for all guests during a massage/body care (except for face care).
• It is also required to wear a mask when in movement.
• In saunas, relaxation areas, gazebos or yurts, and in our food service areas, we ask that you wear the mask until you are seated on a bench or seat. These are arranged or identified in order to maintain recommended distancing. You will be permitted to remove your mask once you are comfortably seated. It will have to be worn once again when leaving the area.

The mask should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.

We will also offer an additional procedural mask to those who already have one, as a courtesy.

Reservations are required and can be made online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). We will no longer be allowing walk-ins in an effort to control the number of people on-site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.   

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

• Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
• Have travelled outside the country in the last 14 days 
• Are waiting for the results of a COVID-19 test 
• Have been in contact with a confirmed case of COVID-19 in the past 14 days 

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID–19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind.   

We encourage all our guests to review the following web pages to prepare for their visit to the spa:   

• Prepare for your visit  
• Our preventative measures  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

• To help us maintain physical distancing measures on-site, please arrive at your scheduled time. 
• You will be greeted by an attendant upon arrival who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.   
• We reserve the right to refuse entry to guests exhibiting symptoms of any kind.  
• Once you complete the screening process, you will be asked to wash your hands thoroughly and carefully. 
• All guests will be required to wear a mask during their massage/body care (except for face treatments) and when moving inside or outside the spa.
• For gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.
• To learn more, read our full list of preventative measures.   

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value. You can even use its monetary value for your reservation. 

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 5 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.