It is with great enthusiasm that we invite you back to your wellness haven in nature.
Nordik Spa-Nature is thrilled to announce that our outdoor baths and rest areas, as well as massage therapy, body care treatments and takeaway dining are once again available to you starting Monday, May 17.
The well-being of our guests, our employees and that of our community continues to be fundamental to us.
We follow all recommendations from public health officials and will continue to do so with the highest level of care. We ask that you join us in our efforts to keep the community safe. We have taken all the necessary measures to ensure that every step of your visit to Nordik Spa-Nature is as safe and peaceful as can be.
We have had to swiftly find solutions to give you an environment that allows you to let go whilst remaining safe. If we have succeeded in doing so, it is thanks to you.
From the bottom of our hearts, thank you.
We understand that our guests will have questions about the spa experience and what steps we’re taking to support you in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page or our full list of preventative measures.
Following the recent announcement made by the Government of Quebec, the following services are available starting May 17:
Starting Monday, May 17, our business hours are 8:30 a.m. to 9 p.m., seven days a week!
Following the recent announcement regarding interprovincial travel restrictions between Ontario and Quebec starting April 19, Nordik Spa-Nature continues to offer various services. Visitors are responsible for their compliance with provincial restrictions. Learn more.
It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.
We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.
For more information, read our full list of preventative measures.
Yes, please bring your own mask and wear it when you arrive at the spa. At the reception desk, we will provide you with a free procedural mask. This mask must be worn during your visit.
The Government of Quebec requires that a mask or a full-face piece be worn in public spaces, and/or if the area does not permit physical distancing.
Our receptionists will remind you that it is required to wear it when walking within the spa and on-site.
The mask should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.
We will also offer an additional procedural mask to those who already have one, as a courtesy.
Reservations are required and can be made online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). We will no longer be allowing walk-ins in an effort to control the number of people on-site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.
When you make your reservation, you will be required to certify that neither yourself nor any member of your party:
We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID–19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind.
Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now.
You may do so online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). When making your reservation online, you must use your gift certificate at the time of booking.
Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.
A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.
If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.
Yes, our gift certificates forever hold their value. You can even use its monetary value for your reservation.
Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 5 p.m.
We recommend that you try using our messaging application on our website for a timely answer.
Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.
Learn more about our work in collaboration with the Global Wellness Institute and read articles on the health benefits of saunas.