Everything else can wait

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.   

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.   

For more information, read our full list of preventative measures.   

Reservations are required and can be made online or by phone (1 866 575–3700). We will no longer be allowing walk-ins in an effort to control the number of people on site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.   

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

• Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
• Have travelled outside the country in the last 14 days 
• Are waiting for the results of a COVID-19 test 
• Have been in contact with a confirmed case of COVID-19 in the past 14 days 

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID–19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind.   

Given the current circumstances, we’ve relaxed our cancellation policy, so you have more time to make changes to your reservation. You can now modify your reservation up until the day before your visit by getting in touch with our customer service centre through live chat on our website or by phone. For more information, read our conditions of sale.   

We encourage all our guests to review the following web pages to prepare for their visit to the spa:   

• Prepare for your visit  
• Our preventative measures  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

• To help us maintain physical distancing measures on site, please arrive a maximum of 15 minutes early for your appointment. Guests who arrive more than 15 minutes early will kindly be asked to wait in the parking lot.  
• You will be greeted by an attendant upon arrival who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.   
• We reserve the right to refuse entry to guests exhibiting symptoms of any kind.  
• Once you complete the screening process, you will be asked to wash your hands thoroughly and carefully. 
• All guests will be required to wear a mask during their massage/body care (except for face treatments). This will be provided to you during check-in.
• For gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.
• Guests must take a shower before the thermal experience. We will provide towels and bathrobe.

 To learn more, read our full list of preventative measures.   

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 10am and 6pm every day of the week.  

Please note that our customer service centre is experiencing an above average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you.   

We recommend that you try using the live chat application on our website for a timely answer. Email remains a valid point of contact for non-urgent matters. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.