COVID-19 Updates

All our services are available.

The complete thermal experience—baths, saunas and rest areas—as well as restaurants, massages and body care treatments are available!  

Click here to make a reservation  

• Monday to Thursday from 9 a.m. to 11 p.m.
• Friday and Saturday from 8:30 a.m. to midnight
• Sunday from 8:30 a.m. to 11 p.m.

Proof of vaccination is no longer required as of March 12, 2022.

As of May 14, 2022, the Government of Quebec no longer requires individuals to wear procedural masks.

The wearing of masks will now be on a voluntary basis.

Guests may wear their own masks or use those provided on-site should they choose to do so.

Do note that guests and artisans are still required to confirm they are free of symptoms prior to their visit.

Reservations are required and can be made online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). We will no longer be allowing walk-ins in an effort to control the number of people on-site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.   

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

• Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
• Are waiting for the results of a COVID-19 test 
• Have been in contact with a confirmed case of COVID-19 in the past 5 days 

• We ask that you please arrive at your scheduled time. 
• You will be greeted by an attendant who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.   
• We reserve the right to refuse entry to guests exhibiting symptoms of any kind.  
• Once you complete the screening process, you will be asked to wash your hands thoroughly and carefully. 
• As of May 14, 2022, the wearing of masks will now be on a voluntary basis. You may bring your own or use one provided at the spa if you choose to do so.

From there, simply collect your bracelet, complete the welcome process and you are on your way to enjoying a peaceful day.  

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID–19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We reserve the right to refuse entry to anyone exhibiting symptoms of any kind.   

We encourage all our guests to review the following web page to prepare for their visit to the spa:   

• Prepare for your visit  

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 866 575–3700 from 9:00 am to 5:00 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value. You can even use its monetary value for your reservation. 

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 5 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.