COVID-19 Updates

A well-deserved moment's respite

At Nordik Spa-Nature, the well-being of our community is our priority. Every day, we come together to offer you a safe haven. A place where you leave your worries behind and be transported elsewhere. 

While you enjoy the thermal experience, our restaurants and our massages and care treatments, we will continue to care for you. We will always follow, adopt and respect all measures and instructions issued by the National Institute of Public Health of Quebec (INSPQ) and the CNESST with the highest level of care.

As always, thank you for your support & see you soon. 

COVID-19: Frequently Asked Questions  

We’re here to answer all your questions.

If you require more information, please consult our full FAQ page or our full list of preventative measures.  

View all frequently asked questions

 

All our services are available.

The complete thermal experience—baths, saunas and rest areas—as well as restaurants, massages and body care treatments are available!  

Click here to make a reservation  

  • Monday to Thursday from 9 a.m. to 11 p.m.
  • Friday and Saturday from 8:30 a.m. to midnight
  • Sunday from 8:30 a.m. to 11 p.m.

 

Proof of vaccination is no longer required as of March 12, 2022.

 

 

As of May 14, 2022, the Government of Quebec no longer requires individuals to wear procedural masks.

The wearing of masks will now be on a voluntary basis.

Guests may wear their own masks or use those provided on-site should they choose to do so.

Do note that guests and artisans are still required to confirm they are free of symptoms prior to their visit.

 

Reservations are required and can be made online or by phone (1 866 5753700 from 9:00 am to 5:00 p.m.). We will no longer be allowing walk-ins in an effort to control the number of people on-site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.   

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

  • Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
  • Are waiting for the results of a COVID-19 test 
  • Have been in contact with a confirmed case of COVID-19 in the past 5 days 
  • We ask that you please arrive at your scheduled time. 
  • You will be greeted by an attendant who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.   
  • We reserve the right to refuse entry to guests exhibiting symptoms of any kind 
  • Once you complete the screening processyou will be asked to wash your hands thoroughly and carefully
  • As of May 14, 2022, the wearing of masks will now be on a voluntary basis. You may bring your own or use one provided at the spa if you choose to do so.

From there, simply collect your bracelet, complete the welcome process and you are on your way to enjoying a peaceful day.  

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We reserve the right to refuse entry to anyone exhibiting symptoms of any kind.   

We encourage all our guests to review the following web page to prepare for their visit to the spa:   

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 866 5753700 from 9:00 am to 5:00 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “CP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value. You can even use its monetary value for your reservation. 

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 5 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial page

A perfect day of relaxation and a perfect massage in the nature hut.
— Kyla Michelle —

Enhance your self-care routine  

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

Read our blog

OUR 4 RECIPES FOR A RELAXING BATH

Nothing quite melts the stress away at the end of a long day like a gloriously warm and calming bath. Pressing the pause button and setting time aside to decompress is instrumental to wellness.

OUR EASY GUIDE TO ESSENTIAL OILS

Whether you’re a novice or connoisseur of the essential oil world, there’s always room to find your favourite. While we’re quite fond of eucalyptus and lavender, there is a myriad of options to choose from.

OUR GUIDE FOR THE PERFECT POWER BOWL

Enter the power bowla perfectly balanced and nutritious meal that’s just as pretty as it’s tasty. Whether you’re in a pinch, meal-prepping or just looking to diversify your weekly menu, when it comes to power bowls, there are no rules.  

Keep in touch  

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