As we reopen, note which services are currently available, which are not, and when they will be available again. Discover which new security measures are presently in place in order to make your stay with us as perfect as possible.
Also, note that wearing a mask or full-face piece is now mandatory in our enclosed or partially covered areas. Please bring your mask.
Most of our saunas are open and available.
Because social distancing does not allow it, our two smallest saunas, the BARIK, will be closed for an indefinite period of time.
Our Banÿa is available for you to relax in, but is not heated at this time.
Our Vaporo Eucalyptus Sauna is temporarily closed for maintenance. Our orange Vaporo sauna is open.
On October 6th, our Källa treatment (floating pool) will be closed for maintenance.
All our other saunas and relaxation areas are open and ready to welcome you!
To promote a safe experience with the highest sanitary standards, we have reviewed the process of your arrival to ensure that your experience is completely stress-free.
We ask you to please leave your personal belongings at home and bring your electronic ticket with you. We’ll take care of the rest.
Starting at the reception with automatic doors, your digital check-in and picking up your bathrobe & towels in the locker, the majority of your experience will be contactless to ensure proper distancing.
We recommend that you bring a bottle of water already filled, as our water fountains are currently closed.
On Tuesday, September 15th and Wednesday, September 16th, a film crew and photographer will be with us to enjoy the beauty of the site before the fall colors take hold, in order to renew our photo bank for our next summer campaigns.
Sectors of our site will be temporarily closed, one by one, throughout these days, to limit disturbances during your quiet moments.
…And do not worry, you will not be photographed or videotaped, we will work with extras only.
Getting a massage or body care treatment is a special experience. We want to ensure that you get the most out of your moment of relaxation, which is why we’ve compiled a list of everything you need to know.
Please note: for gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.
Meals, drinks, gifts, rituals… pay for it all with your electronic wristband!
On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. This not only helps to keep you safe by reducing contact and providing you with a touchless experience, it also allows you to leave your wallet safely in your locker.
For more information on how the electronic wristbands work, see the Guarantee & pre-authorization section of our Terms and Conditions of Sale.
Our goal is to provide each and every one of our guests with a safe haven where they feel free to unwind, find their strength, and feel fortified. In order to ensure that everyone has the experience they deserve, we ask our guests to follow our code of conduct.
You have a lot on your mind – that’s why you booked a visit to the spa! It’s also why you forgot one of your spa essentials at home. No worries! Simply stop by our boutique to pick up what you need.