We would like to assure you that since the reopening of the spa last June, our teams have doubled down their efforts to offer you a healthy and safe environment. We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.
To promote a safe experience with the highest sanitary standards, we have reviewed the process of your arrival to ensure that your experience is completely stress-free.
We ask you to please leave your personal belongings at home and bring your electronic ticket with you. We’ll take care of the rest.
Starting at the reception with automatic doors, your digital check-in and picking up your bathrobe & towels in the locker, the majority of your experience will be contactless to ensure proper distancing.
We recommend that you bring a bottle of water already filled, as our water fountains are currently closed.
Getting a massage or body care treatment is a special experience. We want to ensure that you get the most out of your moment of relaxation, which is why we’ve compiled a list of everything you need to know.
Please note: for gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.
Meals, drinks, gifts, rituals… pay for it all with your electronic wristband!
On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. This not only helps to keep you safe by reducing contact and providing you with a touchless experience, it also allows you to leave your wallet safely in your locker.
For more information on how the electronic wristbands work, see the Guarantee & pre-authorization section of our Terms and Conditions of Sale.
Our goal is to provide each and every one of our guests with a safe haven where they feel free to unwind, find their strength, and feel fortified. In order to ensure that everyone has the experience they deserve, we ask our guests to follow our code of conduct.
You have a lot on your mind – that’s why you booked a visit to the spa! It’s also why you forgot one of your spa essentials at home. No worries! Simply stop by our boutique to pick up what you need.