Conditions of Sale

By purchasing a ticket for admission through our website or by telephone, you are agreeing to the following conditions.

Please note that this policy does not apply to spa events nor the sale of gift certificates.


Prices displayed

Nordik Spa-Nature invoices in Canadian currency. All prices listed, unless otherwise stated, are in Canadian dollars (CAD) and before taxes. Rates are subject to change without notice.

Guarantee & pre-authorization

A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically. All pre-authorizations will be linked to the credit card of the person who made the reservation.

Cancellation policy

Cancellations must be requested by email at Please keep in mind that:

  • Reservations remain 100% refundable to the original method of payment if cancelled at least 48h before your reservation time.
  • Cancellations made between 24-48h prior will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the main email used for the booking. You will then be able to apply it to a future reservation. It is also possible to postpone your reservation to another date up to 24h before your original arrival time.
  • Life happens, and we get that. Should you need to postpone or modify your reservation with less than 24h notice, this may be requested by phone (9 am to 9 pm on weekdays, or 9 am to 5 pm on weekends) or via chat (8 am to 9 pm) and will incur a rebooking fee.
  • Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided.

Liability limitation

Nordik Spa-Nature declines all responsibility for any loss, damage, accident, illness, closure or limitation of services, or change of schedule caused by an event of force majeure, such as bad weather, labour strike, natural disaster, or any other event beyond the control of the business. Expenses incurred as a result of any of these reasons will not be covered.


Nordik Spa-Nature is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all of our guests of our firm commitment to this effect. No personal information is collected or disclosed unless the prior consent of the user has been obtained voluntarily by writing directly to an email address mentioned on our site, participating in a promotion, registering for a service, creating a profile, or in any other similar way.


In order to safely provide guests with the requested services, Nordik Spa-Nature reserves the right to ask its guests to provide personal information or supporting documents if necessary.

Electronic tickets and resale

Illegal resale of any ticket of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Admission tickets are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.

Promotional use prohibited without permission

Without prior written authorization from Nordik Spa-Nature, admission tickets cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).


You must be at least 16 years of age to access the site. The site is unfortunately not adapted and is difficult for people with reduced mobility to access.

The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, or diabetes.

It is strictly forbidden to bring in outside food or alcohol.

For our guests’ well-being, smoking and vaping are prohibited on site. This includes tobacco and the consumption of any derivative of cannabis.

Nordik Spa-Nature reserves the right to inspect the bags and/or lockers of its visitors in the presence of the guest in the event that there is reasonable doubt that they contain items against regulations.

Refusal of access and expulsion

Nordik Spa-Nature reserves the right to refuse access or expel a guest whom it considers acting against its code of ethics, values, or behavioral etiquette. Exchanges on our site, as well as our social media platforms, must be carried out in a respectful, harmonious, and courteous manner. Guests can express disagreement with an idea while respecting employees and other guests. Insulting, threatening, or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act will not be tolerated.

Modification of terms

We reserve the right to modify these terms of use and our cancellation policy at any time. The last revision of these conditions is displayed at the bottom of this page.

Updated 2021-05-11


To learn more about the conditions of sales associated with the purchase of gift certificates, please refer to our dedicated page by clicking the button below.