Village Code

Age Requirement

Thermea Spa Village welcomes guests aged 16 and over.

Food & Drink Policy

No outside food or alcohol may be brought into the Spa Village. However, you may bring a reusable bottle to fill in the Spa Village's water stations. We reserve the right to check the contents. In the event of non-compliance, your visit to the spa will be shortened without a refund. Please note that glass water bottles are prohibited for safety reasons.

Smoke-Free Environment

Thermea Spa Village is proud to offer a smoke-free environment. We ask that you leave your electronic cigarettes, vape pens and any tobacco or cannabis-related products at home.

Hygiene & Dress Code

To maximize your experience, we recommend that all our guests take a shower in the changing room before starting their first thermal cycle.

Bathing suits must be worn throughout the Spa Village. Sandals are required at all times, except in the saunas, where you must remove them. Bathrobes are worn at your discretion, except in restaurants, where you must cover your shoulders.

Quiet & Respectful Atmosphere

You're welcome to chat in the designated areas, but please keep your voice lower than the Village waterfall. Don't forget to bring your headphones, as the use of any type of device that plays music is prohibited.

Cell Phone Policy

Cell phones, tablets, and laptops are not permitted on the Spa Village site, including in the baths, the saunas, the rest areas, and the massage and treatment waiting area. However, you can use your phone in the lobby, front desk, check-in area, restaurants, and locker rooms. 

Phone calls are only allowed in the lobby and front desk areas.  

Photos and videos can be taken in the lobby, front desk area, and restaurants, but please be mindful of other guests’ privacy at all times. 

eReaders are welcome throughout the Spa Village, so feel free to bring them along. 

Responsibility

Thermea Spa Village is not responsible for lost or stolen items.

Weather

As wellness is experienced in good spirits, rain or shine, no refunds are offered in the event of bad weather.

No Re-Entry

You are free to leave the spa at any time. However, once you leave, you cannot return.

A Happy Place

Finally, the Spa Village is a place of tranquillity where inappropriate behaviour is not tolerated.

The dress code is adapted to the Spa Village's more relaxed atmosphere. However, we ask you to cover your shoulders and upper body with a shirt or bathrobe at all times. In addition, for safety reasons, sandals must be worn in all restaurants.

To ensure your safety and a hassle-free visit, all glasses used in the Lounge and Biergarden are made of clear plastic and can be taken outside the restaurant. Glass cups used in the Resto, on the other hand, must remain inside the restaurant.

Cell Phone Policy

If you'd like to immortalize your relaxing moments and share them with your loved ones, you can do so in any of the Village's restaurants. However, please be considerate of other guests and their privacy.

Quiet & Respectful Atmosphere

To help everyone enjoy a pleasant moment of rest, silence must be maintained at the sauna entrances and inside the sauna. In addition, please keep your cell phone in your pocket or locker.

Food & Drink Policy

It is forbidden to bring food or drink into the sauna areas or inside the facilities. You may leave your water bottle outside the sauna. You must remove your sandals before entering the facilities. For greater comfort, we recommend that you remove your glasses and jewelry.

Hygiene

For hygienic reasons, you should always sit or lie on your towel in a sauna.

Quiet & Respectful Atmosphere

Silence is mandatory in the Kaskad section and in these rest areas: Hut, Tellura, Relaxa, Banya Space, Yurts and Zengarden.

Cell Phone Policy

Electronic devices may be used, provided they respect the privacy of other guests. It is therefore forbidden to take photos or film excessively. You may use an electronic device for reading.

The Kalla saltwater pool is an underground refuge where absolute calm reigns. It is therefore important to observe the following recommendations and rules each time you visit:

• Remain silent.

• Shower before and after the treatment.

• Enter the pool gently to avoid disturbing others.

• Let yourself slide gently onto your back, stretching out your arms.

• Relax your neck and allow your head to float with your ears submerged to listen to the sound of underwater music.

• If you feel any discomfort in your neck, use one of our headrests.

• Avoid touching your eyes as the Epsom salt concentration of the pool is incredibly high.

• Breathe in deeply and enjoy weightlessness.

• Before you leave your sanctuary, remember to wash off the saltwater with another shower.

As several people are floating at the same time, you may sometimes brush up against each other. This is perfectly normal.

On the day of your appointment, head to the massage waiting area 15 minutes before your massage is due to start. This will allow you to complete our health questionnaire at your own pace.

For massages and certain treatments, we suggest you undress completely. This improves the fluidity of movements and facilitates the application of products. However, you can keep your underwear on if you prefer. To ensure your comfort and privacy, you will always be covered with a sheet during the massage or treatment, and only the part of your body being treated will be uncovered.

Cell Phone Policy

It is forbidden to use electronic devices in the massage or treatment rooms. However, they are permitted in the waiting rooms. We remind you to respect the comfort and privacy of other guests at all times.

Food & Drink Policy

In addition, no food or beverages are permitted in the massage area, with the exception of your reusable water bottle and the beverages offered there.