At Nordik Spa Village, your safety, comfort and well-being come first. That is why we have put a number of concrete measures in place for our massage therapy services to ensure a safe, respectful and professional experience for our guests.
Massage therapy protective measures
Contractual requirement to obtain free and informed consent before massaging a sensitive area (buttocks, upper inner thighs, pectoral area).
Requirement to clearly obtain the guest’s consent before massaging a sensitive area for which prior consent was provided, including obtaining explicit verbal consent again at that time.
Requirement to conduct a minimum of two verbal check-ins during each session regarding pressure, temperature and overall comfort.
Requirement to actively monitor the guest’s body language and adjust immediately if signs of discomfort are expressed.
Guests may stop their massage at any time if they feel uncomfortable.
Guests are encouraged to report any discomfort so our team can take appropriate action.
Electronic health form that can be updated in real time to reflect changing needs and circumstances.
Consent for massage of sensitive areas requested directly on the form.
Disposable underwear available to guests in every treatment room.
Guests are informed of this option on the health form.
An audio system in massage treatment rooms to reinforce compliance with consent protocols.
The system is used only with the guest’s prior consent.
Recordings are not routinely reviewed and may be accessed when a complaint is filed
Massage therapists receive training on consent and the prevention of sexual violence.
Training and awareness of expected conduct to help ensure a safe and respectful experience for guests.
A floor dedicated to massage therapy services.
Security personnel present on the massage therapy floor at all times.
A mystery guest program implemented as part of our prevention and safety measures.
A zero-tolerance policy regarding allegations of a sexual nature.
A record of complaints is maintained.
Complaints and situations of discomfort reported by guests are taken seriously.
Information and support are provided to guests who wish to report an incident to the appropriate authorities.
Service agreements with each massage therapist as an independent contractor, with mandatory annual renewal.
Requirement to maintain good standing with a recognized professional association.
Requirement for a minimum of 1,000 hours of recognized training that qualifies massage therapists to issue insurance receipts (the minimum threshold to be recognized as a massage therapist in Quebec is 400 hours).
Complete overhaul of the service agreement for massage therapists.
Clear and explicit provisions regarding professional obligations, standards of practice and contractual consequences for non-compliance.
Background checks conducted when massage therapists are first contracted and upon each annual contract renewal.
Adoption of a common Code of Ethics across Groupe Nordik properties, focused on professional ethics.
Included as a mandatory appendix to the service agreement and contractually binding on every massage therapist.
Questions?
If you have any additional questions, do not hesitate to contact us.