Frequently Asked Questions

Here are the answers to the most frequently asked questions

Most Frequently asked

Please see rates & packages section. Take note that prices are subject to change without notice.

Spa Rates   Spa Packages

Our opening hours are 9 a.m. to 11 p.m. from Sunday to Thursday and 9 a.m. to Midnight on Fridays and Saturdays, rain or shine, year-round. We are closed December 25th. If you have a massage or a body treatment, we recommend you arrive 30 minutes prior to your appointment.

The site is reserved to 16 years and over. Guests aged 16 and 17 must present an identification card to access the site.

Nordik Spa-Nature honours all valid gift certificates. From one year after the date of purchase, the gift certificate will be valid for its monetary value only.

Gift certificates that expired before June 30, 2010 will not be honoured. This is the date on which the regulations regarding gift certificates came into effect.

PROMOTION gift certificates are valid for a period of one year only, and have no monetary value after the date written on them.

DISCOVER THE THERMAL EXPERIENCE

The thermal experience involves alternating between heat, cold, and rest to eliminate toxins, stimulate blood circulation, and increase your cardiac rhythm to gain a profound feeling of well-being.

We recommend repeating this cycle three or four times for an optimal thermal experience.

The thermal cycle

The thermal experience allows you to use our facilities for a full day. You can enjoy our 10 baths (hot, cold and temperate), 9 unique saunas, infinity pool, outdoor and indoor relaxation areas, yoga and meditation room, exfoliation room as well as a restaurant, a coffee, a lounge, a biërgarden and 4 terraces.

Please note that in order to maintain a relaxing environment and to preserve the quality of your experience, access to the thermal experience may be limited, which could result in a wait period.

Discover Nordik

PREPARE FOR YOUR VISIT TO THE SPA

We provide a towel and a locker. You should bring your bathing suit and sandals. You can also bring your bathrobe, rent one for the day or buy one at our boutique. We would recommend you bring as well as a reusable water bottle (glass containers prohibited), water fountains are available on site. Items such as bathing suit, sandals, reusable bottles, bathrobes can also be purchased at the boutique.

The house also recommends you bring reading material, sunglasses, lip balm, and sunscreen in the summer. In the winter, add a warm hat to your list.

Spa etiquette

Plan your wellness experience with peace of mind with our online booking system! Personalize your day and book your reservation at the time that suits you, depending on availability. We recommend making a reservation two weeks ahead for best availability.

As of June 3rd, guest will be able to book their access to thermal experiences for visits starting on July 10th.

Book now!

The thermal experience activity takes place year-round, rain or shine. Our facilities have been designed so that you can enjoy your experience regardless of the weather.

Weather forecasts do no affect your reservation, and Nordik Spa-Nature does not offer compensation for bad weather. However, if you wish to cancel, we recommend doing so 24 hours prior to your visit. We would like to take this opportunity to inform you that the rainy days are quieter and very pleasant. We offer comfortable relaxation areas and shelters to relax, and our saunas and hot baths will warm you up!

In case of a thunderstorm, the baths may be closed temporarily.

Consult our cancellation policy.

A credit card number is required to confirm your reservation.

Massages and body treatments
Cancel up to 24 hours before your appointment without being charged. An administrative fee will be applied if the cancellation is made within 24 hours of the scheduled appointment.

Thermal Experience
It is possible to modify the date and time of your reservation up to 24 hours before without being charged. No modification will be possible within 24 hours of the scheduled appointment

Your credit card number is required to complete your reservation. Note that no amount will be charged on your card before your visit to the spa. However, just like a hotel reservation, the costs of the spa services you have booked will be preauthorized on your credit card.

You can pay with the method of payment of your choice, including a gift certificate, at the time of your visit.

Do you have a gift certificate that you would like to use at your next visit? A credit card will be required only to confirm your reservation online or on the phone, however, you can pay with the method of your choice, including a gift certificate, at the time of your visit.

When visiting the spa, bring your booking confirmation (email or printed copy) and your gift certificate. The value of your gift certificate will be applied to your final transaction at the spa.

Does the company you work for have a partnership agreement with Nordik Spa-Nature? You can book your access to the thermal experience online, and the discount will be applied at the time of your final transaction at the spa. Don’t forget your required ID in order to get your discount.

We have four restaurants offer on site. The Restö, the Lounge Panorama, the Mëzz | Café and the Biërgarden. During summer, we also have three terraces where you can eat a mouthful made by our chefs or enjoy a drink with some friends! As the restaurants are integral part of the overall relaxation experience, they aur exclusively for Spa customers. Please note that food cannot be brought into the spa.

No, we have a system allowing you upon your arrival to preauthorize an amount from your credit card to your electronic bracelet (the same one for your locker). It is not only convenient, but safe!

Wearing a bathing suit is mandatory at all times on the premises. The bathing suit must offer sufficient coverage, for men as well as women. The following bathing suits are accepted:

  • Standard bathing suit or bikini
  • Bermuda-style bathing suit
  • Speedo-style bathing suit
  • Rash guard-type shirts for swimming
  • Burkini

Thong bathing suits are not permitted.

  • Choose an inexpensive swimsuit for the spa.
  • Wash your swimsuit in clear water after each use.
  • Wash your swimsuit by hand in lukewarm water, using a gentle soap.
  • Never put your swimsuit in the washer or dryer.
  • Never dry your swimsuit in the sun.
  • You shouldn’t leave your swimsuit rolled up in a plastic bag for more than a few hours. Take it out of the bag as soon as you get home.
  • By following these tips, you will prevent salt, sand, chlorine and sunlight from prematurely ruining your swimsuit.

Coming to the spa during pregnancy is not only a pleasant experience, but it also provides the greatest benefit by relieving numerous ailments. Our different services offer benefits such as relieving tension, soothing heavy legs, and improving sleep.

It’s important to know that hot tubs, saunas, and exfoliation are not recommended for pregnant women.

If in doubt, ask your doctor for advice.

Several options are open to expectant mothers who want to take full advantage of a day at the spa, including:

  • The Källa treatment, a moment of absolute calm in a floating pool;
  • Massages for expectant mothers, specially designed for the specific needs of pregnant women;
  • Numerous body treatments, including a facial treatment and a foot treatment;
  • The temperate Tempër pool, which is heated to around 21°C;
  • Numerous outdoor relaxation areas, including the Ëdena forested beach with suspended beds, gathering areas around the open-air fire, hammocks in the forest, and the Kalmeo relaxation pavilions sheltered from the sun and rain;
  • Many indoor relaxation areas, including the multipurpose relaxation room on the upper floor of the Espace Banyä, the Tellura relaxation space equipped with heated stone beds, and the Relaxa chalet;
  • Four dining areas, each offering a unique experience: Restö, Mëzz, Panorama Lounge, and the Biërgarden.

Check out our Mom-to-Be page for more information about what is available to expectant mothers at Nordik Spa-Nature.

Yes, we have a space designed for this purpose. Mothers have a private room equipped with a changing table, rocking chair, nursing pillow, refrigerator, and sink. Ask the manager when you arrive at the spa, and he will be happy to let you know where the room is and how it works.

However, please note that the baths, saunas, and relaxation areas are reserved for people aged 16 and up.

Transcollines  is the public transit network of Les Collines-de-l’Outaouais that offers this service to Chelsea. For more information, see the  Transcollines website. If needed, a member of our team will be happy to make arrangements with a taxi company for you.

We can try to help you find it. However, please note that we will not perform a search on site. This is to protect the identity and personal information of the buyer. Write to us at info@lenordik.com.

We are currently working on a recognition program. More details will be available in 2019.

Yes, we have two lodges on site. Whether it’s for a weekend among friends or a cocktail with colleagues, it combines the majesty of rustic, forested surroundings with the comforts of modern living. Also, we are pleased to be associated with hotel partners.

Rent a cottage at Nordik Packages hotels & spa

Yes, we have two lodges, contemporary cottages located right next to the spa that is perfect for both meetings and cocktail gatherings. They can be rented for a day or half a day.

Rent a cottage at Nordik

TO KNOW MORE ABOUT MASSAGES AND BODY TREATMENTS

At Nordik Spa-Nature, we give you the choice to come for just a massage, or for a package including several services. Thus, you have the choice to get a “Thermal experience & Massage” package (Spa Packages), or a massage only (A la carte rates).

Since all of our massage therapists are accredited, they can issue receipts for insurance purposes.

For the massages and/or treatments, we recommend reserving two weeks ahead for best availability. You can reserve online or by calling 819-827-1111. Your credit card number will be asked, only to confirm the reservation. You can enjoy a massage and or a treatment even if you do not wish to partake in the thermal experience.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage.The thermal experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled.
 In case of doubt as to your condition, ask for your doctor’s opinion.

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Yes, we can provide you with a new receipt for insurance purposes. Please send an email to info@lenordik.com indicating the reason of your message, your name and the date of your appointment. You will receive a new receipt by email within 2 to 3 business days.

We have not answered your question? Write to us at info@lenordik.com