Frequently Asked Questions

Here are the answers to the most frequently asked questions


  • Monday to Thursday from 9 a.m. to 11 p.m.
  • Friday and Saturday from 8:30 a.m. to midnight
  • Sunday from 8:30 a.m. to 11 p.m.

All our services are available.

The complete thermal experience—baths, saunas and rest areas—as well as restaurants, massages and body care treatments are now available!  

Click here to make a reservation  

No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time.

Local law enforcement is welcome to patrol the parking lot at their own discretion and we appreciate their help in keeping the area safe.

To ensure your visit remains a relaxing one, we do wish to inform you that local law enforcement occasionally runs plates (from all provinces) and verify registrations as well as check for various other violations.

Reservations are required and can be made online or by phone (1 866 575-3700 from 9:00 am to 5:00 p.m.). Reservations are required. 

Yes, our gift certificates forever hold their value. You can even use its monetary value for your reservation. 

We encourage all our guests to review the following web page to prepare for their visit to the spa:



Our phone lines are open every day between 9 a.m. and 5 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 


Nordik Spa-Nature is reserved for those 16 years old and above.

You may use your cellphone and hand-held digital devices in select areas of the spa.

We invite you to capture new memories with your cellphone, whilst being mindful of other guests and their privacy in the following areas:

  • Panorama
  • Borëa
  • All our restaurants

You may use your devices to read in the following areas:

  • Kaskad
  • Respite areas
  • Massage and body care treatment waiting areas

You may not use any devices in the following areas:

  • All saunas
  • Källa

Do note that cellphones must be kept on silent mode out of respect for all our guests. No audio may be played through mobile-device speakers, you may however use headphones to listen to music, podcasts or ebooks. Should you need to take a call, we invite you to join us inside Mëzz Café.

If at any time an artisan feels that device usage is affecting the experience of other guests, you may be asked to return your cellphone to your locker for the remainder of your visit.

Nordik Spa-Nature is not responsible for lost or stolen items.

Our spa is open year-round, rain or shine. Our facilities have been designed so that you can enjoy your spa experience regardless of the weather. 

Weather forecasts do not affect your reservation, and Nordik Spa-Nature does not offer compensation for bad weather. However, if you wish to reschedule, please advise us 24 hours prior to your visit. We would like to take this opportunity to inform you that the rainy days are quieter and very pleasant! We offer comfortable relaxation areas and shelters to relax, and our saunas and hot baths will warm you up.  

Please note that in the case of a thunderstorm, the baths will be closed temporarily. 

For more information, please consult our conditions of sale

Cancellations must be requested by email at Please keep in mind that:

  • Reservations remain 100% refundable to the original method of payment if cancelled at least 48h before your reservation time.
  • Cancellations made between 24-48h prior will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the main email used for the booking. You will then be able to apply it to a future reservation. It is also possible to postpone your reservation to another date up to 24h before your original arrival time.
  • Life happens, and we get that. Should you need to postpone or modify your reservation with less than 24h notice, this may be requested by phone (9 am-5 pm EDT) or via chat (9 am-7 pm EDT) and will incur a rebooking fee.
  • Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided.

For more information, read our conditions of sale 


Yes! Reservations are now required. In an effort to better maintain physical distancing on site, we are no longer accepting walk-ins. In addition, to create a contactless experience once at the spa, guests are now required to pay in advance for their reservation at the moment of booking.  

You can plan your wellness experience with peace of mind by using our online booking system. Personalize your day and schedule your reservation at a time that suits you. While we recommend reserving two weeks in advance for the best availability, you can always make a last-minute, same-day reservation if the mood for relaxation strikes!  

Book now!  

In an effort to protect your health and create a contactless experience, guests are now required to pay in advance for their reservation at the moment of booking.  

A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

  • Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
  • Are waiting for the results of a COVID-19 test 
  • Have been in contact with a confirmed case of COVID-19 in the past 5 days 

For more information, see our conditions of sale 

A valid credit card must be used to guarantee your reservation. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

No, the thermal experience is not included in the purchase of a massage and body care treatment.

See our à la carte rates

In an effort to create a contactless experience, all on-site purchases must be made with an electronic wristband. 

On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. A pre-authorization of $150 per guest is held on your credit card the day of your visit to allow you to make purchases with the wristband. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically. 

For more information, see our conditions of sale.

The easiest way to get the spa is by Taxi or through a carsharing service (such as VRTUCAR).  

Please note that while Uber does offer services from Ontario to the spa, they do not offer pick up services from the spa. However, there are taxi companies that offer pick up service from the spa.  


Simply click here and insert the serial number found in the right bottom corner of your gift certificate. Then, insert the date of purchase found above the serial number. Click “check balance” and there it is!

Check My Balance

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now 

Nordik Spa-Nature honours all valid gift certificates. Gift certificates that expired before June 30, 2010 will not be honoured. This is the date on which the regulations regarding gift certificates came into effect. 

Please note that promotional gift certificates are valid for a period of one year only and have no monetary value after their expiration date. You can tell if you have a promotional gift certificate if the barcode in the bottom right hand corner begins with the letters “CP”.  

In the event that you lose your gift certificate we will be happy to assist you. However, please note that in order to protect the identity and personal information of the buyer, we will not perform a search upon your arrival to the spa. Instead, write to us in advance of your spa visit at and we will gladly help you.  


Please keep in mind that our baths, saunas, and relaxation areas are reserved for people aged 16 and over. However, we do have a space specifically designed for mothers to breastfeed or express their milk on site. This private room is equipped with a changing table, rocking chair, nursing pillow, refrigerator, and sink. Simply inquire when you arrive at the spa, and we will be happy to let you know where the room is and how it works.  

Coming to the spa during pregnancy can be a pleasant experience and can provide many benefits. Our services can help to relieve tension, soothe heavy legs, and improve sleep. There are several options available to expectant mothers who want to take full advantage of a day at the spa, including:  

  • The Källa treatment, for a moment of absolute calm in a floating saltwater pool 
  • Pregnant women are encouraged to book the Mother-To-Be massage. All pregnant women should consult their doctor before receiving a massage.
  • Facial and foot treatments 
  • The temperate Tempër pool, which is heated to around 21°C 
  • Many of our pools are 37°C 
  • Numerous outdoor relaxation areas, including the Ëdena forested beach with suspended beds, gathering areas around the open-air fires, hammocks in the forest, and the Kalmeo relaxation pavilions sheltered from the sun and rain 
  • Many indoor relaxation areas, including the multipurpose relaxation room on the upper floor of the Espace Banyä, the Tellura relaxation space equipped with heated stone beds, and the Relaxa chalet
  • Four dining areas, each offering a unique experience: RestöMëzz | Café, Panorama Lounge, and the Biërgarden 

Please note that hot tubs, saunas, and exfoliation are not recommended for pregnant women, and it is important to always consult your doctor for personalized medical advice.  


Nordik is nestled in the hills of Gatineau Park and was built to follow the natural terrain of the hills. Our installations are situated at various elevations, with some steps and inclinations throughout the site.

We have accessible parking spots available closer to the main entrance, as our general parking lot is downhill and contains steps. However, the main door is only accessible via an outdoor flight of stairs.

Please reach out to us prior to your visit if you experience mobility impairments, and we will do our best to accommodate you.

Thermal Experience 

The thermal experience may present risks for those suffering from angina, heart or respiratory problems, diabetes, and hyper- or hypotension – especially when these conditions are viewed as serious and/or uncontrolled.  

Massages and body treatments  

If you have been diagnosed with cancer, are in remission, or have undergone major surgery in the last three months, it is possible that a note from your health care provider will be required.  

Prior to receiving any massage or body treatment, we ask all clients to fill out and sign a health form as a means of certifying that you have declared any health conditions.  

Please be sure to always consult with your doctor for personalized medical advice. 


Yes! All our massage therapists are accredited in the province of Quebec. Direct billing is not offered. However, we will issue receipts for insurance purposes that will be emailed once the service has been rendered.

We do suggest you validate your coverage with your insurance provider beforehand and confirm their requirements. Please note that body treatments are performed by estheticians and cannot be claimed through most insurance programs.

Yes! We can provide you with a new receipt for insurance purposes. Please send an email to with your name, the date of your visit, and a brief message indicating you wish to have a new receipt issued. You will receive a new receipt by email within two to three business days. 

Spa Etiquette 

If you have questions relating to the day of your visit, we recommend that you review our Spa Etiquette, which outlines our code of conduct and provides useful information about our site operations. 

Still have questions? 

If your question hasn’t been answered, please feel free to contact us through our messaging application on our website, by email at, or by phone at 1 866 575-3700 between 9 a.m. and 5 p.m. We will be happy to help!