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Our preventive measures

COVID-19

Allow us to take care of you

We continue to closely follow recommendations from public health officials, and are applying the highest standards in the spa industry to ensure your visit is a safe and peaceful one. If you have additional questions, visit our FAQ page or contact us directly via our online messaging application.

Reservations

  • In an effort to reduce contact and create a touchless experience, guests are now required to make a reservation either online or by phone for all our services; walk-ins are no longer accepted. 
  • Guests are required to pay in advance, at the time of booking.  
  • Guests are required to confirm that they are in good health before they are able to make a reservation.
  • A new and relaxed cancellation policy has been implemented.

 

Check-In: Screening Process 

  • Upon arrival, guests will be instructed to wash their hands before entering the spa.
  • Guests are required to confirm that they are in good health upon arrival.
  • Guests are invited to take a shower before the thermal experience.
  • We will provide towels and a bathrobe. Should you wish to bring your own robe to the spa, no reimbursement will be offered.

 

Scheduling

  • Please arrive on time for your reservation. 
  • Our reservation schedules have been adjusted to better control the flow of guests checking in at any given moment.  
  • The occupancy of our services is actively monitored.

 

Protecting People

  • As of May 14, 2022, the Government of Quebec no longer requires individuals to wear procedural masks. Guests and artisans may wear their own masks or use those provided on-site should they choose to do so.

Reducing Contact 

  • Automatic doors and antibacterial door handles have been installed. 
  • All receipts will be provided via email. 
  • Payments in cash are no longer accepted; guests will be asked to pay by credit, debit, or preauthorized electronic wristbands. 

 

Hygiene Measures 

  • Multiple hand sanitizing stations have been installed throughout the site. 
  • Signage indicating best handwashing practices has been installed in the relevant areas.  
  • Procedural masks are made available.

 

Cleaning Procedures

  • We’ve increased our housekeeping staff as well as the frequency with which our public spaces are cleaned every hour. 
  • New procedures and products have been implemented to ensure a more intense sanitization of our facilities. 

 

Lodges

  • During your stay, no one other than yourself will enter your cottage; you, therefore, have the assurance that your cottage will be safe.
  • A maximum of 10 guests may stay at the Nordik lodge and 8 at the Alpina lodge. 
  • Sanitizer dispensers have been installed at the main entrance to all cottages.
  • Our spa uses approved cleaning products and protocols to effectively control viruses, bacteria and other pathogens.

Water Quality

The very essence of our success as the largest North American spa in a natural setting is water. At Nordik Spa-Nature, water quality must not just be excellent, it must surpass all standards of excellence.

We strive toward this goal every hour of every day, using a three-pronged approach:

1. Trained, Experienced Staff

The team that monitors our various pools is made up entirely of certified pool operators, who are in constant action throughout our daily operations. Few establishments hire such specifically qualified personnel for this job.

2. Cutting-Edge Equipment

Our powerful supply and pumping systems ensure that the water in our pools is completely filtered every 30 minutes. A computerized monitoring system analyzes water in real-time, and automated control systems chlorinate and disinfect as needed. The process is further enhanced with new UV lamp technology to guarantee water quality throughout the spa.

3. Meticulously Applied Protocols

While our automated systems are highly reliable, our staff also checks computerized data by hand every three hours. If the slightest problem arises, we do not hesitate to close a pool until its parameters comply with the highest standards in the industry.

Our Employees

In addition to training our employees regarding cleaning and sanitation, hand hygiene, and respiratory etiquette, we are conducting daily employee health screening. We also ask employees to stay home if they feel unwell. If there’s a chance they have been exposed to COVID-19, they are directed to self-isolate and contact the appropriate authorities.  

 

  • Employees are required to complete a daily self-assessment of their health before leaving for work.  
  • Employees undergo a health assessment upon arrival daily, prior to entering the spa. If they show any symptoms, we reserve the right to take their temperature.  
  • Employees wash their hands upon arrival; frequent hand washing throughout their shift is mandatory.  
  • Employees are required to sterilize their workstations often and in between shift changes. 
  • Employees are required to maintain scrupulous personal hygiene, including a freshly laundered uniform for each shift. 
  • Compulsory training has been implemented to educate employees on our new procedures and hygiene measures. 
  • Meetings are virtual when possible; otherwise meetings are held with a limited number of employees where physical distancing is maintained.