TERMS AND CONDITIONS OF SALE OF GIFT CERTIFICATES
To learn more about the terms and conditions of sales associated with the purchase of gift certificates, please refer to our dedicated page by clicking the button below.
These Terms and Conditions of Sale (“Conditions”) govern the purchase of a ticket for admission to Nordik Spa-Nature. These Conditions constitute an agreement between you and Auberge et spa Le Nordik Inc. (« Nordik Spa-Nature »). By making a reservation, which constitute a purchase of an admission ticket to Nordik Spa-Nature, by any means, including through its website or by telephone, you are agreeing to these Conditions.
VIEW OUR TERMS AND CONDITIONS OF SALE FOR GIFT CERTIFICATES
Prices Displayed
Nordik Spa-Nature invoices in Canadian currency. All prices listed, unless otherwise stated, are shown in Canadian dollars (CAD) before taxes. Rates are subject to change without notice. Please note that full payment is required at the time of booking.
Nordik Spa-Nature reserves the right at any time to change, suspend or discontinue any service (or any portion or content of any service) without notice and at any time. We are not liable to you or any third party for any change in price, suspension or discontinuation of any service.
Guarantee & Pre-authorization
A valid credit card must be used to guarantee your reservation at Nordik Spa-Nature. Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.
On the day of your visit Nordik Spa-Nature requires you to present a valid credit card and will pre-authorize a $150 charge on it, per guest. Upon arrival at Nordik Spa-Nature, you will be issued a unique RFID bracelet to be used by you to make purchases during your visit to Nordik Spa-Nature. At the end of your visit, the $150 pre-authorization will be adjusted automatically to take into account the purchases made on your RFID bracelet during your visit, and you will be charged for the actual amount spent. If your $150 pre-authorization is reached during your visit, another pre-authorization for the same amount will be processed automatically on the same credit card.
Cancellation Policy
Cancellations must be requested by email at info@lenordik.com.
Please keep in mind that reservations remain fully refundable to the original method of payment if cancelled at least 48h before the reservation time.
Cancellations made between 24h and 48h prior to the reservation time will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the email address used for booking. The credit may then be applied to a future reservation. It is also possible to postpone a reservation to another date up to 24h before the original arrival time.
Should you need to postpone or change a reservation within 24h before your reservation time, you may request it by phone (9 a.m. to 9 p.m. EST. on weekdays, or 9 a.m. to 5 p.m EST. on weekends) or via chat (8 a.m. to 9 p.m. EST), subject to a rebooking fee.
Force Majeure
Nordik Spa-Nature will not be responsible for any delay or failure to perform its obligations under these Conditions or otherwise, which arise out of or is due to unforeseeable events independent of the intention of the parties such as but not limited to force majeure (“Force Majeure Events”), including, by way of example and not of limitation, all events of war, terrorist actions, interventions and prohibitions of official authorities, delays, weather, lack of power, labour conflicts, epidemics and pandemics.
Liability Limitation
By purchasing an admission ticket and using Nordik Spa-Nature’s facilities and services, you agree that Nordik Spa-Nature is not responsible for any loss, damage, cost or expense resulting directly or indirectly from:
Visitors are required to comply with all safety rules, instructions from staff, and instructions posted on the site. Nordik Spa-Nature reserves the right to refuse access or expel any person who does not comply with these rules without responsibility on his part.
Nordik Spa-Nature shall not be liable in any way for any delay, interruption or other failure to perform its obligations resulting from a Force Majeure event, as defined above.
Confidentiality
Nordik Spa-Nature is concerned about the privacy of its guests and undertakes to respect it. The Privacy Policy has been formulated to inform all guests of Nordik Spa-Nature of its firm commitment to this effect. No personal information is collected or disclosed, unless the prior consent of the user has been voluntarily obtained, whether by writing directly to an email address mentioned on our website, participating in a promotion, registering for a service, creating a profile, or in any other similar way.
Conformity
In order to safely provide guests with the requested services, Nordik Spa-Nature reserves the right to ask its guests to provide personal information or supporting documents if and when necessary. Personal information and supporting documents are treated in accordance with our Privacy Policy.
Electronic Tickets and Resale
Illegal resale of any ticket of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Admission tickets are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.
Promotional Use Prohibited Without Permission
Without prior written authorization from Nordik Spa-Nature, admission tickets cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).
Photographs & Social Content
Photographs, videos or social media of any kind content taken at Nordik Spa-Nature cannot be used for any commercial purposes without prior official written consent from Nordik Spa-Nature. Nordik Spa-Nature reserves the right to seek compensation for any use which is contrary to these Conditions.
Eligibility
Access to Nordik Spa-Nature is reserved for guests aged 16 and over. Nordik Spa-Nature reserves the right to request proof of identity if there is any doubt about the guest’s age.
Visitors under the age of 18 may not purchase or consume alcoholic beverages on Nordik Spa-Nature’s premises. Nordik Spa-Nature reserves the right to designate areas inaccessible to persons under the age of 18, to comply with any requirements related to its liquor license.
The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, high-risk pregnancy or diabetes.
Guests of Nordik Spa-Nature are strictly prohibited from bringing in, or consuming, outside food, alcohol, or illegal substances. To ensure the safety and wellbeing of Nordik Spa-Nature guests, the consumption of any forms of tobacco or cannabis are prohibited at Nordik Spa-Nature.
Nordik Spa-Nature reserves the right to inspect visitors’ bags and/or lockers in their presence.
Refusal of Access and Expulsion
Nordik Spa-Nature reserves the right to refuse access or expel any guest whom it considers is acting against its code of ethics, values, or behavioural etiquette, which can be found here.
Interactions at Nordik Spa-Nature, including Nordik Spa-Nature social media platforms/sites, must be carried out in a respectful, harmonious, and courteous manner.
Insulting, threatening, or harassing another guest or employee is prohibited. Nordik Spa-Nature maintains a zero-tolerance policy concerning defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act.
Modification of Conditions
Nordik Spa-Nature reserves the right to modify these Conditions and its cancellation policy at any time. The date of the last revision of these Conditions is displayed at the bottom of this page.
Language
Please note that a French version of these conditions is also available.
Last modification: 2024-06-26
To learn more about the terms and conditions of sales associated with the purchase of gift certificates, please refer to our dedicated page by clicking the button below.